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MOST FREQUENTLY ASKED QUESTIONS
Ordering and Payment
Where can I track the status of my order?
Once your order is placed, you can track every step of your order by clicking "Orders" on your Swee Lee account page!
What payment methods can I use?
We offer payment options via Xendit Payment (VISA, Mastercard, JCB), Atome and Bank Transfer!
Can I pay in installments?
We offer installments via Atome and BCA.
Process and Delivery
How long will it take for my order to arrive?
Your order will ship within 2-4 business days after checkout! If we're busy and there are unforeseen delays, you can still expect your order to arrive approximately 5-6 business days after it's shipped from our warehouse.
Can I change the products in my order?
While we don't accommodate product changes, we want you to be satisfied with your order. If you need to change your order, please let us know as soon as possible, and we'll do our best to assist you if your order hasn't shipped yet.
